Customer Service

About

The expectations of today’s customer far exceeds that of past generations and must be recognized as a critical element in securing your organization's success. Customers, both the internal or external , require flawless and consistent execution of customer service fundamentals. The goal of this workshop is to empower all attendees with the appropriate tools to execute customer service that will not only transform your organization but result in organizational profitability.

This programme provides attendees with skills and knowledge necessary to strategically evaluate your organization’s customer service strategy, and equips them with the tools and tactics to improve or build said strategy.

Upon completion, participants should be able to:

1. Understand customer service fundamentals and their importance in the organization.

2. Be able to execute strategic communication that results in a flawless customer service delivery.

3. Understand the customer service expectations and the importance of exceeding these expectations.

4. Understand the importance of customer feedback and the role it plays in your organization.

5. Understand that an employee’s alignment to the organization's mission and vision is critical in not only the organization's success but the employee’s success.

6. Understand and effectively manage difficult customers.