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About
Given the volatility and uncertainty in the market place where businesses navigate, their ability to achieve organizational objectives for sustainability has become more relevant than before. The changed macro environment had led to a result based management approach at every level rather than a process based approach of doing work.
As such, businesses must be able to align employee performance towards business outcomes in a value delivery system where employees are resourced, trained and managed in a manner which realizes their own professional goals as well as the goals of the organization in an environment which demands individual and organizational agility for survival and resilience.
This engaging course seeks to equip the intended target audiences of line managers, supervisors, CEOs and small business owners with the competencies in managing staff toward business outcomes by creating a working team that is anticipatory, proactive and engaged toward the business value proposition.
Programme Outline
Analyze the value proposition of Performance Management
Define Performance Management
Performance Management as a value delivery mechanism toward business performance
Various models of Performance Management
Levels of Performance Management: individual, department and organizational
2. The Performance Management Process
Defining the performance management process
Stages in the cycle of performance management
Linking employee performance to organizational performance
Assessing best practices in performance management
Assessing the effectiveness of your performance management system
3. Designing the major components of Employee Performance Management
Resourcing the right people for the business: recruitment and selecting
The use of competency based frameworks in recruitment, training, performance appraisals etc.
Designing development performance appraisals for performance
Job design strategies for performance
Reward strategies for performance
Handling employee absenteeism and tardiness
Supporting mechanisms for employee stress at the workplace
Executing employee discipline as a control tool for performance
4. Soft approaches to Employee Performance Management
The human relations approach to employee performance management
Using employee engagement strategies toward performance
Adopting emotional intelligence when managing staff in diverse situations
Shaping a positive psychological contract for employee performance
Leadership competencies and organizational redesign for engagement
5. Results Based Performance in an environment of change
Why is a results based management approach is necessary?
Moving staff from a process based approach to a result based approach
Unlocking the fixed mindset to a growth mindset
The results based management approach for individual, developmental and business performance
6. Innovative approaches to performance management in small and medium sized businesses
Accepting your company’s context and reality
Designing low cost and creative performance management strategies to enable your staff to excel at business outcomes
Upon completion, participants should be able to:
1. Harness the individual and organizational performance in an environment of change
2. Analyze the contribution of managing staff performance toward business objectives
3. Design a performance management system at the individual and organizational level
4. Leverage strategies toward increasing staff performance toward business goals
5. Align and manage staff performance for business results
Who should do this course:
Chief Executive Officers and Executive Management
Supervisors and managers
Small & medium sized business owners
Public sector staff in a period of change
Those interested in the performance management of human resources in a business centric manner
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