Supervisory Management

About

Whilst executive managers set policies in achieving company goals and objectives, middle management and specifically supervisors are the “shapers” of the organization who must rally their subordinates and departmental staff toward effective implementation of functional policies.

If supervisors cannot skillfully leverage people and resources to achieve the business results necessary to achieve profits and competitive advantage in the marketplaces, businesses will soon lose their grip on their market position and be overridden by market forces such as competition.

Supervisors hold the key to engage, communicate, delegate and empower their departmental staff of diverse backgrounds, skills, talents and personalities toward achieving departmental goals in concert with the organizational agenda in a results-based environment. With many line managers being promoted because of their work tenure and seniority, often lacking the managerial, leadership and innovative skills necessary to direct their staff in a constrained environment, the value proposition to equip supervisors with the middle management ‘tool set’ is established.

Upon completion, participants should be able to:

1. Apply managerial and leadership strategies in directing and getting middle level staff to perform.

2. Using management strategies tailored to the supervisor’s and staff’s personality types.

3. Equip supervisors with the communication and engagement strategies to stimulate their staff’s behaviour toward the departmental agenda.

4. Manage staff performance using performance management, coaching, mentoring, delegation, and empowerment strategies.

5. Establish the results-based monitoring of staff.

6. Apply emotional intelligence strategies in directing and leading staff in a performance climate