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About
Given the rate of change in business environment and the resulting transitions taking place in the workplace, staff at levels in the organization must be aware of their emotions in their reflecting thinking, opinion setting, conflict resolution and decision making processes.
If staff are not able to manage and control their emotions in a fast paced environment, harsh and uninformed decisions can be made which can impede an organisation’s success but also diminish the unproductive relationship between employees enabling toxic workplace cultures.
Without a doubt, emotional intelligence training pivots staff to tolerant frustrations, maintain their well-being and control their emotions in the interaction, feedback and decision making processes involving others toward business outcomes.
Programme Outline
1. Identify the critical role of emotional intelligence in the workplace:
· How emotional intelligence connects to the bottom line of businesses
· The role of self and relational emotional management with others
2. Analyze the relationship between intellectual intelligence and emotional intelligence
3. Illustrate self-awareness and self-management in emotional intelligence:
· Personality testing using personality type testing techniques
· Being open to change
· Soliciting feedback using the sandwich model
· Self-reflection strategies
4. Improve his or her self-control using related strategies:
· Removing temptation
· Prioritizing strategies on the work process
· Measuring progress
· Managing one’s own emotions
5. Apply social awareness techniques in being aware of the emotions of others:
· Listening strategies
· observing body language and non-verbal cues
· Ask probing questions
· Empathy and sensing the moment to apply
· Using one’s objective lens
6. Apply emotional intelligence in various situations:
· Conflict resolution strategies
· Negotiation strategies
· Having the tough discussions on sensitive issues
· Giving constructive and developmental feedback when interacting with others
7. Take control of the physical cues of emotional intelligence: posture, eye contact, stance, gaze, facial expressions
8. Analyze signs of low emotional intelligence: being correct, lacking empathy, insensitive behavior, being liked
Upon completion, participants should be able to:
1. Helps staff to be aware of and control their emotions when interacting with others
2. Creates positive workplace relations in problem solving
3. Enhances staff’s ability to tolerant work place stress and frustrations
4. Leads worker interaction leverages which link to the business’s bottom line
Who should do this course:
Supervisors and managers
Small & medium sized business owners and their staff
Public sector staff in a period of individual, collective and organizational change
Those leading high performance small and work teams in a results based setting
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